JAMES HADDIX
IT MANAGEMENT/ARCHITECT
Experienced IT manager with a wide breadth of technical experience. A customer focused leader with over
10 years of expertise in IT management, system architecture/design, and working with large public/private
partnerships. A dedicated individual with a long term record of excellent employee relations, surpassing
customer expectations, and continuous professional improvement.
Motivational colleague and leader with a focus on collaboration with multiple parties (internal and external
to an organization) to achieve large, over-arching goals and expectations.
• Strategic, and well-organized problem solver combining business process experts with internal IT
resources and contracting/coordinating with outside vendors and contract vehicles.
• Heavily involved with community and volunteering activities to support social responsibility.
PROFESSIONAL EXPERIENCE
Chesapeake Regional Medical Center
April 2015 to Present
Independent, non-‐profit health care organization offering medical services to the Hampton Roads and
Northeast North Carolina region.
Manager of Network Engineering/Enterprise Architect
Supervise and mentor a team of network engineers, system administrators, and onsite help
desk (total of 15 employees). Give performance reviews, as well as create and manage cost
center associated with enterprise level network and staff.
Maintain standard IT healthcare practices, with a forward focus on new technologies and
trends, including increased security, and cloud storage for “big data” analytics.
Complete projects by coordinating resources and timetables with user departments and data
center.
Accomplish financial objectives by forecasting needs, along with preparing annual budgets,
and planning for capital improvements.
Major Contributions:
• Created and implemented enterprise level backup solution to include at least one
year of data for offsite storage
• Reorganized the “service line” for IT help desk by implementing new metrics, as well
as standardize procedures for troubleshooting and escalation
• Facilitated a business relationship with Bon Secours to host a “hot site” facility with
Bon Secours data center to house redundant SANs as well as small footprint of
servers to support business operations
• Developed a professional atmosphere of mentoring between senior IT professionals
and junior IT professionals to promote cross-‐training and create redundancy for
essential IT functions
Contact Info:
Email: jfhaddix@hotmail.com
Phone: 757-‐377-‐3064
HAMPTON ROADS SANITATION DISTRICT
March 2008 to March 2015
A political subdivision of the state of Virginia responsible for treating waste/storm water for Southeast
Virginia and Middle Peninsula.
Senior Systems Engineer
Lead and mentor a team of network engineers, and help-‐desk specialists to support business
and data center operations. Evaluate IT industry standards and internal strategic plans to
recommend training/certification tracks for staff.
Provide technical expertise to senior-‐level management in an effort to develop multiple
strategies for business requirements.
Design and implement enterprise level communications including multi-‐homed Internet
service, process-‐network security, web & email content filtering, and Cisco based VoIP
system.
Develop and maintain relationships with vendors, as well as facilitate procurement vehicles
for IT projects and initiatives. Work with government procurement teams to create
RFPs/RFQs.
Major Contributions:
• Relocated tier 3 data center by leading work groups from HP Critical Services, Cisco
Advanced Services, and local vendors
• Designed and led deployment of 800+ user Cisco Call Manager/Unity system
• Led several inter-‐department teams in the creation of organization's strategic plan
• Created the organization's first security and process automation plan
• Recommended and led implementation of BYOD practice including the creation of
guest/visitor network infrastructure
• Designed and implemented area's first multi-‐Nexus 7000 data center/campus
infrastructure
• Migrated organization from Windows 2003 to 2008, and from Exchange 2003, to
2010
• Designed and implemented VMware ESX environment on Cisco C-‐class hardware
platform
GEEKS ON CALL
A national franchisor offering IT services to residential as well as small to mid-‐size businesses.
Feb 2004 to March 2008
IT Manager
Managed a team of IT professionals to support corporate office IT needs, as well as recruited
technical resources for franchises across the nation.
Provided direction to franchises for larger business clients as well as consulted owners on
upcoming technology and IT industry trends.
Educated owners and technicians continuously on new technology and
franchisor/franchisee business practices.
Contact Info:
Email: jfhaddix@hotmail.com
Phone: 757-‐377-‐3064
Performed technical audits on franchises to ensure corporate compliance along with
quality assurance metrics.
Managed voice and data center operations at corporate office, including hands on design and
implementation of firewall and call center applications.
Major Contributions:
• Led and supported joint venture with Computer Associates to promote software
nationwide
• Developed marketing relationship with local news channels to promote technical
knowledge and the company
• Contributed and supported company going from privately owned to publicly traded
• Created an online curriculum for non-‐technical franchise owners to learn more
about IT
• Created and deployed corporate compliance policy of mobile devices to franchises
across the nation
• Contributed to growth of the company from 45 corporate employees, and 20
franchises, to 110 corporate employees, and 250 franchisees over the course of
three years
NORFOLK PUBLIC SCHOOLS
Norfolk, Virginia school system serving over 50,000 students, teachers, and administrators spanning
over 30 schools.
Nov 2002 to Feb 2004
NOC Engineer
Monitored and supported school system’s WAN and server infrastructure with a team of 3
engineers.
Mentored and trained part-‐time PC technicians and students from other school systems
involved with vocational training.
Drafted reports of network performance and metrics to the director of network engineering
as well as the CIO.
Provided technical expertise to school engineers and PC technicians on large-‐scale
deployments of over 10,000+ desktops.
Major Contributions:
• Designed and implemented school district’s first on demand application system
• Led team of engineers and PC technicians on several application upgrades including
a Windows 95 to XP upgrade
• Created the first virtualized server environment for testing production applications
• Led team of network engineers on Novell OS upgrade (Netware 5.1 to 6)
• Recognized as Hampton Roads most successful IT professional under the age of 21
TECHNICAL SUMMARY
Platforms:
Databases:
Web:
Network:
Contact Info:
Windows Server 2003/08/12, Windows 7 & 8, Mac OS X, OS X Server, Red Hat Linux
Rovisys Pi, SQL Server 2005/08/12, MySQL, Oracle
IIS 7.0/6.0/5.0, Apache, Tomcat, HTML
Cisco routers, ASAs, Nexus switches, Catalyst switches, Cisco WLC/Clean-‐Air APs
Email: jfhaddix@hotmail.com
Phone: 757-‐377-‐3064
Security:
Server:
Storage:
Telephony:
Cisco ASAs, Ironport, Solarwinds LEM, Cisco IDS/IPS, Cisco ISE
Cisco UCS C-‐platform, HP enclosure platform, Dell
EMC Avamar, VNX, RecoverPoint, DataDomain
Virtualization: VMware vSphere 5.0/5.1, ESX 5.0/5.1, ESXi, Windows Hyper-‐V 2008/2012
Ent. App:
Microsoft Exchange 2003/2008/2012, SharePoint 2008/2012, CC&B
Cisco Call Manager, Unity 6.0/7.0/8.0/9.0, SIP protocol, Avaya
EDUCATION/TECHNICAL CERTIFICATIONS
Saint Leo University
Bachelor of Arts, Business Administration
(specialization in Management)
Old Dominion University (attending)
Master of Public Administration
(est. grad date Dec 2016)
Microsoft
MCSA: Windows Server 2008/2012
MCSE Server Infrastructure: Windows Server 2012
Cisco
Cisco Certified Network Professional (CSCO11267974)
Pursuing CCIE R&S (Written complete)
VMware
VMware Certified Professional (4.0)
CompTIA
Security+ (SY-‐401)
Contact Info:
Email: jfhaddix@hotmail.com
Phone: 757-‐377-‐3064